Refunds for Digital Products
Due to the nature of digital products, downloadable 3D models are generally non-refundable once the files have been downloaded.
Because digital files can be copied or retained after download, we cannot accept returns of downloaded files simply because the customer has changed their mind or no longer needs the product.
Damaged or Incomplete Files
If a purchased file is corrupted, incomplete, inaccessible, or otherwise defective, please contact us as soon as possible.
We will review the issue and, where appropriate, provide a corrected or replacement file at no additional cost. If the issue cannot be reasonably resolved by providing a corrected or replacement file, any further remedy will be handled in accordance with applicable consumer protection laws.
Refunds Required by Law
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Custom Design Orders
Custom design projects are handled separately from ready-made digital products. Because each project is created according to the customer’s specific requirements, cancellation and refund options may depend on the stage of the project.
Before work begins, we will confirm the project requirements and any applicable terms with the customer.
How to Request Support
If you experience any problem with a purchased digital file, please contact us through the Contact Us page and provide your order details and a description of the issue.
We may ask for additional information or screenshots to help us identify and resolve the problem.
No Returns of Downloaded Files
Once a digital product has been downloaded, a refund is generally not available for a change of mind or because the customer no longer needs the product. Any rights or remedies relating to defective or non-conforming digital content remain unaffected by this policy.
If you have not downloaded the files and believe you may be eligible for a cancellation or refund, please contact us before downloading.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase. The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.
Contact Us
If you have any questions about refunds, digital files, or custom design projects, please contact us through the Contact Us page. We will review your request and respond as soon as possible.